• Tracie Cantu

The Modern Employee Journey


Remember when you knew climbing the career ladder at your company was all about hard work and dedication within your area of expertise? You know, you started in an entry-level role in your chosen profession and worked your way up the chain of command to advanced and higher paying positions.


No? To be honest, I don’t either, but I do know that I continually run up against talent development and talent management programs that are still geared to this model. These same teams then they wonder why they have:

  • Constant turn over

  • Lack of bench strength

  • Negative Glassdoor ratings

  • Low engagement scores

  • And the list goes on and on


The Employee Journey Has Changed


The proverbial career ladder has been long gone for a while now, and we are now seeing the rise of employee journeys that look more like subway maps than a path up the mountain.


With wages stagnating and organizations flattening, “job hopping” (what a severely outdated term!) is here to stay. Organizations want people who bring more and more to the table as new roles are created and old roles are redefined. They want people who have cross-disciplinary experience. People who can bring diverse professional knowledge to help fuel innovation. Currently, the majority of the US workforce has to gains this knowledge by taking on new roles at new organizations.


As you can see these modern job requirements create a new world for employee development that many in Talent have yet to plan for. For example, a current job posting listed on Indeed is looking for someone who has at least 5 years of call center experience, experience with internal and external engagement programs on a global scale, and has 5+ years of leading Fortune 500 marketing teams. Most organizations don't have an internal candidate pool deep enough to meet modern job requirements like these, and they have to look externally for candidates.


Mind The Gap


How do we fix this? We start by developing employee career journeys that allow employees to move from one role to the next based on their strengths, not their divisions. We have to discover what traits, strengths, drivers, and competencies allow a person to be successful in a role. We then have to start the hard work of creating employee journeys that support and reinforce the development of those strengths.  


I still believe there is a definite need for role and industry-specific technical and strategic skills., however, that can’t be our only focus. Talent development has fallen behind. We must stop blindly following outdated performance and career pathing models that only support linear career development. We have to direct our focus on supporting and developing employees who see big picture and can adapt and succeed in the ever-changing world of work.